1. GENERAL

1.1 These Terms and Conditions govern all purchases made through our website.

1.2 By placing an order, you agree to be bound by these Terms and Conditions.

1.3 We reserve the right to update or amend these Terms at any time without prior notice.

2. PRODUCTS

2.1 All products offered for sale are described and priced on our website.

2.2 We make every effort to ensure product descriptions and images are accurate, but slight variations may occur.

2.3 Availability is subject to stock levels, and we reserve the right to discontinue products at any time.

3. PRICING AND PAYMENT

3.1 Prices are listed in South African Rand (ZAR) and include VAT where applicable.

3.2 Payment is processed securely via Payfast or other approved payment gateways.

3.3 Orders will only be processed once payment has been successfully received.

4. DELIVERY POLICY

4.1 Products will be delivered to the address provided at checkout.

4.2 Delivery times may vary depending on location and courier availability, but we aim to dispatch orders within 3-5 working days.

4.3 We are not liable for delays caused by third-party couriers or unforeseen circumstances.

4.4 Delivery fees, if applicable, will be clearly stated at checkout.

5. REFUND AND RETURN POLICY

5.1 If you are not satisfied with your purchase, you may request a refund within 7 days of receiving the product.

5.2 Products must be returned unused, in their original packaging, and in resalable condition.

5.3 Refunds will be processed once the returned product has been inspected and approved.

5.4 Refunds will be made to the original payment method used.

5.5 Delivery charges are non-refundable unless the product was defective or incorrectly supplied.

6. CANCELLATION POLICY

6.1 Orders may be cancelled before dispatch by contacting us directly.

6.2 If the order has already been dispatched, you may still return the product under our Refund and Return Policy above.

6.3 We reserve the right to cancel any order if payment is not received, if stock is unavailable, or if fraudulent activity is suspected.

7. CUSTOMER SUPPORT

For queries regarding orders, delivery, refunds, or cancellations, please contact us at:

Email: info@pietie.co.za
Mobile: 060 982 5166

8. GOVERNING LAW

8.1 These Terms and Conditions are governed by the laws of South Africa.

8.2 Any disputes arising will be subject to the jurisdiction of the South African courts.

9. PRIVACY POLICY

9.1 Pietie is committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with the requirements of the Protection of Personal Information Act, 2013 (“POPIA”) and any other applicable data protection laws. This Privacy Policy describes how Pietie collects, uses, and shares your personal information when you visit this website or interact with him in other ways.

9.2 When you visit this website or contact Pietie, personal information such as your name, email address, phone number, and any other information you choose to provide, may be collected. Non-personal information, such as your IP address, browser type, and operating system may also be collected. By utilising this website, you consent to the processing of your personal information in accordance with the provisions of POPIA and any other applicable data protection laws.

9.3 Pietie uses the information that may be collected to provide you with the products or services you request, to communicate with you, and to improve his products and services. Pietie may also use your information for marketing purposes, such as sending you promotional emails about his products or services. You can opt out of receiving marketing communications at any time by following the instructions in the emails sent to you.

9.4 Pietie may share your personal information with third-party service providers assisting in providing his products or services, such as hosting providers, email service providers, and payment processors. Pietie may also share your information with law enforcement agencies or other third parties when required by law, or to protect his rights or the rights of others.

9.5 Pietie has implemented measures, which at minimum complies with the requirements of POPIA, to protect personal information from unauthorised access, disclosure, alteration, or destruction.

9.6 You have the right to access, update, or delete your personal information at any time. If you would like to exercise any of these rights, please contact Pietie at info@pietie.co.za or mobile number 060 982 5166.